Terms and conditions

Cancellation Policy

 

If we are unable to fly due to adverse weather conditions, there will be no charge to the client. We are happy to delay or re schedule your flight to the next available time slot. If you wish to change or cancel your booking, you must contact us in advance to avoid a penalty. Cancellations made by the client are dealt with on a case by case basis.

 

Unsuccessful Whale Sighting

 

We see Whales 97% of the time. Occasionally, despite our very best efforts and flight planning, we may not see a Whale. This is rare and unfortunate, but can happen.

If you do not see a whale, unfortunately we do not have a refund policy.

 

Kaikoura is one of the only places in the world where Sperm Whales are seen all year round and close to land.These Whales are wild mammals in their own environment, we are simply visiting them and if we are fortunate enough to view one it is a real privilege.

 

Pricing

 

All prices are quoted in New Zealand Dollars and are inclusive of GST. We accept payment by cash and all major credit cards, except American Express.

 

Children aged 3yrs and under fly free of charge when carried on an adult’s lap. Children aged 4yrs and above do require their own seat for safety and optimum viewing at the full seat rate.

 

Passenger Numbers

 

We require a minimum of two full paying passengers to confirm any of our scenic flights. If you wish to fly with other people to reduce the cost of your experience, we advise booking in advance. We have great success in mixing and matching passenger numbers to achieve the reduced seat rate on a day to day basis.

 

Clothing

 

Please wear closed footwear and season appropriate clothing for your flight. If your flight includes a landing, we advise bringing a light jacket or warm jumper because some of our landing locations can be cooler.